Refund policy
Return & Refund Policy
At NUQTA, your satisfaction is our priority. If you are not completely satisfied with your purchase, you can request a return within 15 days of receiving your order.
Return Eligibility
To be eligible for a return:
The product must be unused and in its original condition.
The item must be returned with its original packaging and accessories (if applicable).
The product should not have any signs of use, damage, or alteration.
If you don't like the product or it does not meet your expectations, you can return it within 15 days.
Return Shipping Charges
Returns due to dissatisfaction or change of mind will be accepted without any additional charges.
If you receive a damaged, defective, or incorrect product, NUQTA will cover all return and replacement costs.
Customized & Personalized Items
Customized or personalized products cannot be returned unless they arrive damaged, defective, or incorrect.
How to Request a Return
To initiate a return, please contact us within 15 days through email, WhatsApp, or Instagram. Share:
Order number
Reason for return
Pictures of the product (if required)
After approval, we will guide you through the return process.
Refund Process
Once we receive and inspect the returned product, your refund will be processed within 7–10 business days through your original payment method or bank transfer.
Please note:
- Original shipping charges are non-refundable.
- Sale items or promotional products may have different return conditions.
Contact Us
For any return or refund queries, please contact NUQTA customer support.
Email: [nuqtastorepk@gmail.com]
WhatsApp: [03033764842]